Terms & Conditions of Sale
The conditions that apply when you place an order — separate from the site terms, which cover use of the website itself.
How a contract is formed
Your order is an offer to buy. A contract exists once we send an email confirming the piece has been dispatched, not when the order is placed.
Payment
Payment is taken in full at checkout. We accept the methods shown at checkout, and your order is prepared once payment clears.
Taxes and duties
Prices show whether tax is included. For international orders, any import duty or customs charge is the responsibility of the recipient.
Delivery
Estimated dispatch and delivery times are shown at checkout. They are estimates, not guarantees.
Risk in the goods passes to you on delivery.
Made-to-order and personalised pieces
Engraved, resized or bespoke items are made for you specifically. Lead times are quoted at the time of order and cancellation rights are limited — see our cancellation policy.
If something is out of stock
If we cannot fulfil an order after payment, we will contact you and refund in full.
Faulty or incorrect items
If a piece arrives damaged, faulty or is not what you ordered, contact us within a reasonable period and we will repair, replace or refund it.
Your statutory rights
Nothing in these conditions affects the consumer rights you have by law.