Refund Policy
When a refund is available, how to request one, and how long it takes to reach you.
Refund window
You may request a refund within the period stated at checkout, counted from the day the order is delivered.
Condition of returned pieces
Pieces must come back unworn and undamaged, with all packaging, pouches and any certificate included.
We inspect every returned item before approving a refund.
Items we cannot refund
- Earrings, for hygiene reasons, once the seal is broken
- Engraved, resized or made-to-order pieces
- Gift cards
- Items damaged by normal wear or by accident after delivery
How to request a refund
Contact us with your order number and a short note on the reason. We will confirm the return address and next steps — please do not send anything back before we reply.
Return postage
Where the return is a change of mind, return postage is yours to cover. Where the piece is faulty or wrong, we cover it.
Processing time
Approved refunds are issued to the original payment method. Banks typically take a further few working days to show the funds.
Original delivery charges
Delivery charges are refunded when the whole order is returned as faulty, and not for a partial change-of-mind return.
Faulty pieces
A faulty piece is refunded in full including postage both ways. See also exchange & return.