Privacy Policy
What we collect when you shop with us, why we hold it, and the control you have over it.
What we collect
- Details you give us: name, email, phone, delivery and billing address
- Order history and correspondence with us
- Technical data such as IP address, browser and pages viewed
Why we hold it
To take and deliver orders, handle returns and enquiries, keep proper financial records, and — only with your consent — to send occasional news.
Payment details
Card details are handled by our payment provider and are never stored on our servers.
Cookies
We use cookies to keep your basket working and to understand how the site is used. Essential cookies cannot be switched off; others rely on your consent. You can change your choice at any time in your cookie settings.
Who we share data with
Only those who help us run the shop: our payment provider, delivery partners, and email provider. They may use it solely on our instructions, never for their own purposes.
How long we keep it
Order records are kept as long as tax and accounting rules require. Marketing consent is kept until you withdraw it.
Your rights
You may ask for a copy of your data, ask us to correct or delete it, object to marketing, or complain to your data protection regulator.
Security
Access is limited to those who need it, and data is transmitted over an encrypted connection.
Contact
Privacy questions can go to our contact page.